Grievance Redressal Process
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally, or telephonically. An email may be sent at vivekprashant@risingtradeinvestments.com.
- Alternatively, the Investor may call on +91 74997 01077
- A letter may also be written with their query/complaint and posted at the below-mentioned address:PLOT NO C.T.S 254(PART),NEXT TO CPE LTD., LANE NEXT TO USV LTD., OFF B.S DEVSHI MARG, GOVANDI (E) MUMBAI – 400088.
- The client can expect a reply within 21 days of approaching the Research Analyst.
- In case client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may also write to the office of SEBI.
- After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
- For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
- Details of Compliance Officer:
- Name : Vivek Prashant
- Contact No: +91 74997 01077
- Email : vivekprashant@risingtradeinvestments.com
To ensure timely resolution of client queries and grievances, the following contact details are provided:
Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
---|---|---|---|---|---|
Customer Care | Vivek Prashant | PLOT NO C.T.S 254(PART),NEXT TO CPE LTD., LANE NEXT TO USV LTD., OFF B.S DEVSHI MARG, GOVANDI (E) MUMBAI - 400088 | +91 74997 01077 | vivekprashant@risingtradeinvestments.com | Monday - Friday 10:00 AM to 4:00 PM |
Head of Customer Care | Vivek Prashant | PLOT NO C.T.S 254(PART),NEXT TO CPE LTD., LANE NEXT TO USV LTD., OFF B.S DEVSHI MARG, GOVANDI (E) MUMBAI - 400088 | +91 74997 01077 | vivekprashant@risingtradeinvestments.com | Monday - Friday 10:00 AM to 4:00 PM |
Compliance Officer | Vivek Prashant | PLOT NO C.T.S 254(PART),NEXT TO CPE LTD., LANE NEXT TO USV LTD., OFF B.S DEVSHI MARG, GOVANDI (E) MUMBAI - 400088 | +91 74997 01077 | vivekprashant@risingtradeinvestments.com | Monday - Friday 10:00 AM to 4:00 PM |
CEO | Vivek Prashant | PLOT NO C.T.S 254(PART),NEXT TO CPE LTD., LANE NEXT TO USV LTD., OFF B.S DEVSHI MARG, GOVANDI (E) MUMBAI - 400088 | +91 74997 01077 | vivekprashant@risingtradeinvestments.com | Monday - Friday 10:00 AM to 4:00 PM | Principal Officer | Vivek Prashant | PLOT NO C.T.S 254(PART),NEXT TO CPE LTD., LANE NEXT TO USV LTD., OFF B.S DEVSHI MARG, GOVANDI (E) MUMBAI - 400088 | +91 74997 01077 | vivekprashant@risingtradeinvestments.com | Monday - Friday 10:00 AM to 4:00 PM |